Long Stayers (Outliers)

Why this happens:

Long Stayers warnings are prompts to review certain enrollments, not automatic errors. They identify enrollments that appear unusually long for the project type so staff can confirm whether the client is still active and whether the enrollment dates are accurate.

1. This warning is used to review whether a project is moving clients to housing within the expected local timeframe.
2. It also helps confirm that the enrollment length is accurate and reflects the client’s actual stay.
3. Keeping this information current improves data quality and strengthens performance reporting.

How the warning is calculated

1. For some project types, CMIS flags the longest-staying enrollments by percentile.
2. For other project types, CMIS compares each enrollment length against the expected maximum period of assistance set for that project type.
3. If the client is still active and the enrollment is accurate, no data change is required.

Project types flagged at the top 2% of longest enrollments

1. Emergency Shelter - Entry/Exit
2. Transitional Housing
3. Rapid Re-Housing
4. Homelessness Prevention

Project types flagged at the top 1% of longest enrollments

1. Permanent Supportive Housing
2. Permanent Housing with Services (no disability required for entry)
3. Permanent Housing - Housing Only

How to fix this:

2.  Review your notes for the client.

a.  If the client has already left the program, click the pencil icon next to the Exit Date for the project entry assessment. Back date the exit date to the exact day that the client stopped receiving services through your program. Fill out the exit assessment and then click Save & Exit.

b.  You do not need to do anything If the client is still active in your program.