Oldest Household Member Under 12

Examples: This error usually happens for the following reasons:

o   The date of birth for an adult or child was entered incorrectly.

o   The parent/adult was left out of the project enrollment entirely.

o   The parent/adults in the household were exited from the project early. However, the children in the household are either: still open under the project enrollment or were closed out of enrollment after the parent/guardians’ date of exit.

o   The parent/adults project enrollment was deleted either by accident or to fix a mistake. However, the enrollment was not deleted for every member of the household and there is a child still open under the project.

How to fix it:

 Option 1: Check for an unintended early adult exit

1. Search for the client using the Client ID or Personal ID.
   
2. Review the household members. Confirm whether the adult has a project exit date while the child under 12 still has a blank exit date.
3. If the child should have been exited, for shelter enrollments, manually backdate the exit using the “Exit Date” field. For all other project types, use backdate mode. Then click the edit pencil next to the child’s blank exit date.
4. Enter the same exit date and destination recorded for the adult.
5. Click Save & Exit. Matching the child’s exit to the adult’s exit should clear the error.
   

Option 2: Delete an enrollment left open by mistake

1. Open the Entry/Exit tab for each child under 12 and note the project start date.
2. Go to the parent or adult’s profile and review their Entry/Exit tab. Confirm whether that project enrollment is missing from the parent or adults entry/exit enrollments.
3. If the enrollment was left on the child’s profile during a partial cleanup, click the trash can icon next to the enrollment row on the child’s screen to delete it.
4. If more than one child in the household still has the open enrollment, repeat this process for each affected child.
   

5.  For shelter project enrollments, go to the Service Transaction tab and delete the shelter stay before deleting the enrollment.

7.  Select “View shelter stays” from the second row of options.

8.   Click the trash can icon next to the correct shelter stay.

9.  Confirm that you selected the correct shelter stay, then click Delete.

10.  The project enrollment should now be removed from the Entry/Exit tab. If it still appears, the shelter lock has been removed, and you can delete the enrollment directly from the Entry/Exit tab.

Option 3: Add a missing parent or guardian, or correct a date of birth

1. Go to the Household tab and verify each household member’s date of birth. If a date is incorrect, open that client’s profile, click the pencil icon next to Client Demographics, and update it. If the date reverts to the original entry after you click Save, contact the CMIS Team at cmis@housingalliancede.org. If the date of birth is not the issue, continue to step 2.

4.  Scroll to the Relationship to Head of Household section and confirm that the added adult is listed as Head of Household by selecting “Self (head of household).”

5.  Scroll to the bottom of the page and click Save & Exit to clear the error.