EVA Flags: Overlap with a Transitional Housing Project

EVA Flags: Overlap with a Transitional Housing Project

Overlap with a Transitional Housing Project

Why this happens: This warning is generated because a client’s timeline shows them enrolled in two programs that shouldn’t overlap. Specifically, the system sees a client actively staying in a Transitional Housing (TH) project, but another temporary or crisis housing program, such as an emergency shelter (ES), still has them marked as active. Because HUD standards restrict clients from occupying multiple residential beds simultaneously, the system requires a project exit from the first project before starting the new one.

Examples:
This might happen for the following reasons:
o   A client has moved out of an ES and into a TH project. However, the End User forgot to exit them from the system, therefore the shelter enrollment stayed open.
o   The client was exited from a TH project and accepted into an ES (see image below) but the End User accidentally typed the project entry date a few days early, which caused an overlap with the final days that the client was staying in the TH unit.
 

How to fix it:

To clear the overlap flag, verify the client's housing status and complete the following steps:

  1. Review CMIS to identify the overlapping project enrollments.
  2. Check the actual move-in date for the client. Look at your case notes to find the exact day that the client physically began participating in the Housing Project.
  3. If a previous provider left the client’s entry open or entered the client into the program with the wrong project start date, reach out to the CMIS team (cmis@housingalliancede.org) so that we can get confirmation from the previous provider on the exact date that the client left their project.
  4. If the project start date or exit date is incorrect, go to the client’s Entry/Exit tab, click the pencil icon next to the entry or exit date, update it to the correct date, and click Save & Continue. Use backdate mode when available; for shelter enrollments, backdate manually, within the entry assessment, because this function is locked.