Overlap with an Emergency Shelter (E/E) project

Why this happens: This warning appears when CMIS shows the client as active in a housing program while an Emergency Shelter enrollment remains open during the same period.

Examples: This usually happens for one of the following reasons:

1. Another agency did not exit the client after they left shelter, so CMIS still shows the client as occupying a bed there.
   
2. The client is using multiple sites, such as checking into one shelter on some nights and coming to your project on others, without either enrollment being closed.
   
3. The previous agency had a delay before entering project exits in CMIS.
   

How to fix it:

Step 1: Identify the overlapping project

1. Open the client’s CMIS profile and go to the Entry/Exit tab.
2. Use the last column in the data quality report’s Warnings section to find the entry date for the overlapping enrollment.
3. Record the provider or agency name for the shelter or program, along with the project start date for that shelter enrollment.

Step 2: Determine how to resolve the warning

Duplicate entry

1. 
   If the overlap is within your agency, review both enrollments because the issue may be a duplicate entry.
2. Keep the enrollment that matches your intake records and case notes, including the correct project start date and, if applicable, exit date.
   
3. If one enrollment was entered by mistake, delete the duplicate by clicking the trash can icon next to that project entry.
   



4. If the client left and returned, but a new enrollment was created instead of completing an exit and re-entry,     

      correct the timeline in the original project enrollment.

5. Click the pencil icon next to the Exit Date, backdate the exit to the date the client first left, and make sure the exit date is before the second enrollment begins.

1. If another agency has the overlapping enrollment, review your records and confirm that your project start date is correct.
2. Email the CMIS Support Desk at cmis@housingalliancede.org.
   
3. Include the client ID or Personal ID, both overlapping program names, and the relevant start and exit dates, if available. Also confirm whether the client stayed in the shelter for the full period shown in the enrollment.